Having trouble with your 686 gear? We want to hear from you. And if your 686 gear is defective, we want to make things right for you.
At 686, we stand behind everything we make. Our products are fully guaranteed to the original owner to be free of defects in materials and workmanship for ONE (1) year from original purchase date from an authorized 686 dealer.
If you feel that your 686 product may have a defect in materials and/or workmanship, please contact us to obtain a Return Authorization number (RA#) and let us help you get back on the hill. A copy of your original receipt will be required to verify your purchase from an authorized 686 dealer. If you don’t have your receipt, the manufactured date will be used as the start of the warranty period, and verification of purchase from an authorized 686 dealer will be required.
EMAIL WARRANTY WITH YOUR CLAIM
You can always e-mail us directly with your claim to email@example.com. Please include the following information in your email to speed up the process of filing your claim:
686 DEALERS - Please contact us directly with any warranty issues via e-mail at firstname.lastname@example.org
What is the 686 Warranty Policy?
Our products are fully guaranteed to the original owner to be free of defects in materials and workmanship for one year from the original purchase date from an authorized 686 dealer.
How do I know if I have a defect?
Defects may come in many forms, and will usually show up right away. Some examples include:
What is not covered under warranty?
If you are not sure if your product is covered under warranty, please feel free to contact us email@example.com and find out. We will let you know, and if your 686 gear turns out to be defective, we
All of our Authorized 686 dealers can be found in our retail store locator (686.com/where-to-buy/) or our online retailer list (http://686.com/where-to-buy/online-dealer-locator/).
All warranty claims are subject to inspection before we can make things right for you. The photos you submit can be really helpful for us to determine whether or not it is going to be covered. Once we have all of the details, we can usually determine whether or not it is covered, and whether it will be repaired or replaced, but we will require the item to be returned to 686 for processing.
Repairs: Repairs typically take 1-2 weeks to be on the way back to you after they arrive at our repair facility. We will make every effort to have your repair done as quickly as possible. So you are aware, we use the best 3rd party repair companies available that specialize in technical outerwear to handle your repair, and we spare no cost to have it done right. (Trust us, you don’t want your jacket sewn back together by our customer service guys) Because of this, during the busy season they can get backed up a little.
Please be sure to write your RA# big and bold on the outside of the box and include any forms we provide you, to avoid any delays or refusal of delivery.
Replacements: Replacements are released to ship as soon as possible after your defective item arrives, are inspected, and are determined to be covered under warranty. Please allow 1-3 business days for your replacement to be en route after your defective item arrives.
We’ll cover the cost of the repair or replacement and ship your 686 gear to you. All we ask is that you cover the shipping cost to get it to us. You can ship via any method (UPS, FedEx, US Postal, Pony Express, etc), but we suggest you use a trackable method to prevent your 686 gear from being “lost in the mail”. If you received a defective item that is still brand new in the packaging with all of the original tags, we may be able to make an exception. Please be sure to mention that when you submit your claim.
We have a network of distributors in almost every snowy country in the world (and some that are not so snowy) so that you are able to purchase 686 products locally without having to pay international shipping rates. Online retailers are not authorized to ship 686 products internationally. Therefore, online sales shipped to international countries are NOT authorized sales and are NOT covered under our warranty. You will need to facilitate your warranty claim with the authorized 686 dealer that you purchased the item from.
If you purchased your garment from an authorized dealer in one country and reside in another country, you will need to facilitate your warranty claim with the authorized 686 dealer that you purchased the item from.
It is a health hazard to send us dirty garments. Any soiled or unwashed garments will be returned to the consumer with no repairs made and return freight costs will be billed to the consumer. This applies to all warranties in the USA, Canada, and Europe. Please help us insure the health of our warranty team members.
Please fell free to e-mail a member of the warranty team and reference your RA# in the subject line. Or give us a call. Our normal hours are 9am-5pm Monday-Friday.
Phone: (949)699-6868 ext 315
Phone: (949)699-6868 ext 315
Damage in the Washer/Dryer
Waterproofing/DWR coating failing after a while
Not purchased at an authorized 686 dealership
Online purchases shipped internationally
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