What is the 686 Warranty Policy?

686 Products are fully warranted to the original owner against defects in materials and workmanship for a period ONE (1) year from the original purchase date. A copy of the original receipt must be included for validity of the ONE (1) year warranty. If no receipt is included the manufacturing date will be used as the start of the warranty period.  Only products purchased from authorized 686 dealership’s will be honored. Authorized 686 dealerships appear on 686.com.
 

What is covered under warranty?

  •  Faulty Zippers
  •  Defective sewing (please mark these areas with masking tape and NOT duct tape)
  •  Broken bungees
  •  Broken snaps and/or other closures.
 

What is not covered under warranty?

  •  Normal Wear and tear.
  •  Rips and tears that are caused by accident, negligence, and abuse. For example snagging on a tree, falling on a rail, hitting a rock-person-chairlift-pole-and so on,
      going too big and having a nasty landing, etc.
  •  Material fading.
  •  Pilling of fabric materials. This includes specialty fabric materials such as Denim, Herringbone, Corduroy, Suede, etc as well as pilling from Velcro tabs.
  •  Shrinking of a garment resulting from improper care.
  •  Reduction or loss of waterproofing resulting from improper care.
  •  Self repair of a garment before contacting the 686 warranty department.
  •  Products purchased from unauthorized 686 Dealerships.
 

Will my 686 product be repaired or replaced?

Upon receipt of the product the 686 warranty team will examine the product and determine if the problem is covered under warranty. If it is and is repairable, 686 will repair the garment at no cost to the consumer and cover shipping back to the customer. If it is not covered under warranty then the garment will be returned to the customer.   If the garment is not repairable but is covered under warranty then replacement options will be determined by the 686 Warranty Team.
 

How do I go about sending in my 686 product for warranty?

In the US:
Contact the 686 Warranty Dept at 949-699-6868 or warranty@686.com. After determining if warranty is valid a Return Authorization Number (RA#) will be issued. You may also contact the dealership in which you purchased your 686 product from and they will be able to process the warranty claim for you.
After obtaining a valid RA#, send the product to:

Westlife Distribution
C/O 686 Warranty
227 E. Compton Blvd.
Los Angeles, CA. 90248
             
Make sure RA# appears on the outside of the box before shipping to help 686 identify the warranty. Please also include your return shipping and contact information in the box you send the warranty in, so that we may contact you directly if there are any discrepancies.
 
 
In Canada:
Contact the 686 Warranty Dept at 949-699-6868 or warrantycanada@686.com. After determining if warranty is valid a Return Authorization Number (RA#) will be issued. You may also contact the retailer in which you purchased your 686 product from and they will be able to process the warranty claim for you.
After obtaining a valid RA#, send the product to:
 
     NRI Distribution
     C/O Westlife Distribution
     9835 Dallas Dr
     Kamloops, BC. V2C 6T4
             
Make sure RA# appears on the outside of the box before shipping to help 686 identify the warranty. Please also include your return shipping and contact information in the box you send the warranty in, so that we may contact you directly if there are any discrepancies.
 
 
In Austria, France, Germany, United Kingdom, The Netherlands, Belgium, and Luxembourg:
Contact the 686 Europe Warranty Dept at  +39 0423 859801 +39 0423 or warrantyeurope@686.com. After determining if warranty is valid a Return Authorization Number (RA#) will be issued. You may also contact the retailer in which you purchased your 686 product from and they will be able to process the warranty claim for you.
After obtaining a valid RA#, send the product to:
 
     Westlife Distribution Europe
     Via Marco Polo 25,
     31044 Caerano S. Marco TV
             ITALY
           
Make sure RA# appears on the outside of the box before shipping to help 686 identify the warranty. Please also include your return shipping and contact information in the box you send the warranty in, so that we may contact you directly if there are any discrepancies.
 
All other countries:
Contact your distributor for warranty assistance. Distributor contact info is available at our website at www.686.com.
 

What if I purchased my garment online and have it shipped to another country where I live?

Online retailers are not authorized to ship 686 products internationally.  Online sales shipped to international countries are NOT authorized sales and are NOT covered under our warranty.  

What if I purchased my garment in one country and then take it home to another country where I live?

If you purchased your garment from an authorized dealer in one country and reside in another country, you must facilitate your warranty claim in the country that you purchased the item in.  The authorized retailer that you purchased the product from can help you in processing your claim.  

Who pays for shipping?

Shipping costs to the 686 facilities are to be covered by the consumer or dealership. If a valid warranty is sent in and either repaired or replaced, 686 will pay for the return freight. If the warranty is not valid the product will be returned to the customer or dealership at their cost.
 

What if I send in a dirty garment?

It is a health hazard to send us dirty garments. Any soiled or unwashed garments will be returned to the consumer with no repairs made and return freight costs will be billed to the consumer. This applies to all warranties in the USA, Canada, and Europe.  Please help us insure the health of our warranty team members.
 

How long will my repair take?

Typically repairs take 1-2 weeks to leave our facility from the time we receive the product. We will make every effort to process you claim as quickly as possible.  Making sure to have a valid RA# and clearly marking you defects will assist us in processing your warranty.
 

How do I get the status of my warranty claim?

Contact a member of the warranty team and please reference your RA# in the subject line.
USA: warranty@686.com
Canada: warrantycanada@686.com
Europe: warrantyeurope@686.com